Privacy Policy
Last Updated: [10/11/2025]
Fluis (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal data transparently. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use this website, our AI systems, or related services.
1. Information We Collect
We may collect the following types of information:
Personal Information such as name, email address, phone number, business details, and account information.
Service Data such as messages, chat transcripts, and AI conversation logs when you use our AI assistants or chat widgets.
Technical Data such as browser type, IP address, device information, and cookies.
We do not record or store call audio unless explicitly stated and consented to.
2. How We Use Your Information
We process personal data to:
Deliver and maintain our AI and automation services.
Respond to enquiries and support requests.
Manage user accounts and billing.
Improve AI accuracy, reliability, and experience.
Send service-related notices or marketing messages (with consent).
Comply with legal obligations and protect our rights.
3. Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR:
Consent – for marketing and optional communications.
Contract – to provide requested services and manage accounts.
Legitimate Interests – to enhance platform performance and user experience.
Legal Obligation – where required by law.
4. Data Storage and Sub-Processors
Fluis uses trusted third-party service providers to deliver its services securely. These include:
GoHighLevel LLC (CRM and automation platform, based in the USA, operating under the UK Extension to the EU–U.S. Data Privacy Framework and Standard Contractual Clauses).
n8n.io (workflow automation tool, hosted in the EU, fully GDPR-compliant).
Hosting providers located in the UK or EU for our website and domains.
Email and messaging providers for notifications and communication.
All providers operate under strict confidentiality and GDPR-compliant data processing agreements.
5. International Data Transfers
Some personal data may be processed in the United States by GoHighLevel and related providers. Such transfers are carried out under the UK Extension to the EU–U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).
6. Data Retention
We retain personal data only as long as necessary to provide our services or comply with legal obligations.
Client data stored in GoHighLevel sub-accounts is deleted within 30 days of contract termination, unless otherwise requested by the client.
7. Your Rights (UK and EU)
You have the right to:
Access your personal data.
Request correction or deletion (Right to be Forgotten).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise these rights, please contact us using the details below.
8. AI Transparency
Our Voice AI and chat systems may engage with users automatically. When interacting with an AI system, users will be informed that the assistant is automated. Transcripts may be securely stored to improve service quality and troubleshooting but can be deleted upon request.
9. Data Security
We use industry-standard safeguards such as encryption, access controls, and secure servers to protect all stored data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our services are not directed toward individuals under 13 years of age, and we do not knowingly collect personal information from children. If such data is discovered, it will be deleted immediately.
11. Changes to This Policy
Fluis may update this Privacy Policy from time to time. Any material updates will be reflected with a new “Last Updated” date on this page.
12. Contact Us
Fluis
Email: [email protected]
Phone: 07488 891593